Account Management:
Driving Retention & Growth
Discover your
learning path
Your Learning Path
10 Courses You'll Earn
1
Introduction to Account Management
Discover the fundamentals of account management, the competencies needed, and the optimal model and strategy for your organisation.
2
Renewal Management
Proactively manage the contract renewal process and handle non-renewals in a professional manner.
3
Upselling and Cross-selling
Identify and pursue upselling and cross-selling opportunities with existing customers.
4
Introduction to Communication for Sales
Improve your communication skills with stakeholders using the 7C's of communication.
5
Relationship Building in Sales
Foster long-term, trust-based business relationships that drive mutual success and opportunity creation.
6
Account Management Planning
Develop data-driven strategies for account management, calculating potential and planning for growth and retention.
7
Collaborative Selling
Enhance your collaborative selling skills by effectively working with internal teams and clients for win-win outcomes.
8
Results and Performance Focused Collaborative Selling
Adopt key characteristics and behaviours to become more results and performance-focused in your sales approach.
9
Analytical and Critical Thinking in Sales
Develop analytical and critical thinking skills to solve problems, overcome barriers, and manage biases effectively.
10
Always Be Learning
Embrace continuous learning and development to enhance your sales success and adapt to different learning styles.
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